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Fraud Prevention - these cookies store information which assists us preventing fraudulent use of the website.
Tracking - these cookies help us determine how users landed on the website and storing this information. This assists us to manage any affiliate and marketing obligations.
Please note, any links to third party websites will have their own cookies and privacy policies which will control and manage any information you may submit.
Should you decide to use any linked third party websites, we advise you read their cookies and privacy policies before proceeding.
To delete any cookies stored on your computer or stop cookies which track your browsing activity on the website, you can do so through your browser's privacy settings the settings may differ depending on which browser is used.
If you require more information on how to disable cookies or change your privacy settings please visit the sites mentioned above.
Please note that deleting our cookies or disabling future cookies from our websites could result in your inability to access certain areas or features of the website.
As an example, if you disable 'session' cookies you may experience difficulties logging into your casino account. The Player recognises that in addition to terms stated above, they are also bound by all General Promotion Terms and Conditions, as well as General Casino Terms and Conditions.
We apologize for any inconvenience but we are required to take these steps due to abuse in the past.
Please be aware that all suspicious withdrawals will be audited before being processed. Gambling is a form of leisure and entertainment.
Before playing you should know how much time and money you can afford to spend. Make sure gambling does not become a problem in your life and you do not lose control of your play.
If you have ever been worried about gambling problems or are just curious to check the results, please try our quick self assessment test.
To find out more on problem gambling go to: If you feel that you would benefit from setting your own deposit limits, you can do this by contacting the casino support team to discuss the options.
Please note that should you wish to increase your limits again or remove them completely, this will not be effective immediately. Only after 24 hours has lapsed will increased limits be available.
Should you feel you have a gambling problem and require a short or long term restriction, we offer a Self—Exclusion option. Please note that once a self-exclusion request has been applied, we will not be able to reverse this decision.
You are advised to carefully consider this decision before committing to a self-exclusion and discuss your situation with a gambling help group if you are in any doubt.
In order to initiate a Self-Exclusion period because of a gambling problem, please contact our casino support team to discuss the available responsible gambling options and to decide which would best suit your needs.
This must be sent from the email address registered on the Casino Account. Self-Exclusions should not be assumed to be applied until such time as a confirmation email has been sent from the casino back to the email address registered on the casino account.
Should you decide to enter a self-exclusion period, please ensure that you self-exclude at any other gambling operators, where you may also hold accounts.
Doing so will assist to maximise the effectiveness of your exclusion. We cannot be held responsible for gambling activity on accounts if you attempt to circumvent our systems.
Casino play at Captain Cooks Casino is available only to persons older than 18 years of age, or the legal age of majority in their jurisdiction, whichever is the greater.
Minors may not play at this online casino under any circumstances. Any and all play by any ineligible person shall be voided, including any winnings accruing to any ineligible person.
We reserve the right to request proof of age at any stage in order to ensure the prohibition of play by minors.
Information we collect As part of the registration process and use of the casino software, we may collect personal data that includes but is not limited to: Information you provide through completing forms on our websites, casino software or communicated through electronic or telephonic means Correspondence submitted through our websites, email, telephone or other means Feedback from any surveys, customer research or similar activities where you may be engaged From transactions performed through our websites, casino software or other means From your visits to our websites, casino software, internet traffic data, geolocation data and communication Where necessary and not detrimental to your freedoms and rights, we may also collect personal information from publicly available sources such as the internet, broadcast media and reference agencies.
How we use your personal data We process your personal data on any one or more of the following legal basis: Necessary for the performance of a contract A legal obligation to use your data for a particular reason Your consent Necessary for the purpose of legitimate interests pursued by our company or by a third party.
We use personal information collected about you for the following purposes: Disclosure of your information We may share some of your personal information with, or obtain personal data from the following categories of third parties: To protect our rights, users, systems, and services.
Retention of your information We keep your data for as long as is necessary for legal or business purposes. Data Security We take appropriate measures to protect your personal data against unauthorised access, unlawful use, accidental loss, corruption or destruction.
Transfers outside the European Economic Area EEA We will only transfer your personal data to countries which are considered as providing an adequate level of legal protection or where alternative arrangements and further assurance, such as certification schemes are in place to protect your rights which means the recipient must protect the data to the same standards as required within the EEA.
Verification Policy By registering an Account with Captain Cooks Casino, the Player is giving the Casino consent to conduct any verification as required.
For verification purposes, Captain Cooks Casino reserves the right to ask for a clear copy of but is not limited to: Casino play at Captain Cooks Casino is available only to persons older than 18 years of age.
Anyone using the casino software who is found to be under the age of 18 will have all game play voided and any winnings forfeited.
Captain Cooks Casino may also report the matter to relevant authorities. Captain Cooks Casino takes a Risk based approach to mitigate the presence of money laundering, fraud and criminal activity.
Materials must not be used in any unauthorized manner. This page defines the Terms and Conditions that apply to all monies and wagers accepted by us at www.
It is the Player's responsibility to be aware of the terms upon which payments are accepted. Irrespective of this, the onus is still on the Player to be informed of any changes.
These terms are considered correct and fair by Captain Cooks Casino. Should Players require advice regarding these or any other part of our service, please contact The Casino Support Centre.
By registering, the Player is deemed to have accepted and understood all the rules, terms and conditions displayed on the website by Captain Cooks Casino.
We recommend that all Players print out or save to file all transaction records, rules of play, cancellation policies, and pay-out policies. It is unlawful to deposit funds from ill-gotten means.
All transactions are checked to prevent any instances of Money-Laundering. Any criminal or suspicious activity at Captain Cooks Casino will be reported to the relevant authorities.
Captain Cooks Casino reserves the right to refuse access to the Casino of any person. Captain Cooks Casino also reserves the right to withhold any withdrawal they suspect are in anyway linked to fraudulent activity.
We reserve the right to void any winnings associated with these types of practices. Captain Cooks Casino reserves the right to revise or remove any part of the Terms and Conditions at its sole discretion at any time and without prior notice.
Players should visit this page periodically for changes. It is the English version of these Terms and Conditions that form the basis of all Terms found in other languages.
Translations into other languages are provided as a service in good faith. In the event of ambiguity between English versions and a translation, the English version always retains priority.
Commonly used terminology maintain a standard definition as outlined below, unless otherwise stated; Player - refers to the person whose name is used in the registration of an account at the Casino.
Casino - refers to the Captain Cooks Casino and all its entities. Participation The casino does not accept registration nor gaming activity by those under the age of The availability of our Services does not intend to enable the player to contravene any applicable laws or regulations with online gaming.
We shall not be liable for any breach of any local, national, federal, state or other laws that may occur as a result of the player's gaming activity at the casino.
The Player acknowledges that we have the unlimited right to withhold payment to Player of any contested funds, whether such funds are deposits, refunds, bonuses, free monies, Casino credits, payouts or the like if the Player is under the age of 18 or the Player's gaming activity contravenes their local jurisdiction.
Captain Cooks Casino reserves the right to confirm a Player's address by sending an address verification letter by post to the customer.
All correspondence will be discreet with no reference to Captain Cooks Casino displayed on the envelope. When such correspondence is initiated, all withdrawal requests will remain pending until the correspondence has been returned and approved by Captain Cooks Casino.
However, Captain Cooks Casino reserves the right to initiate the verification procedure by contacting the Player by e-mail.
Players may only open and operate a single account. Where a Player is identified with more than one account we reserve the right to suspend these accounts until all the account details and balances belonging to the same Player are consolidated.
Once completed, all other accounts will be terminated leaving a single active account. Players are asked to keep their registration details up to date.
Captain Cooks Casino allows all Players to select a password which must be kept confidential. Any actions carried out through Player's account will be deemed valid if user name and password have been entered correctly.
All applicants will be sent an email to the registered email address for account activation. All accounts must be activated through this email. Captain Cooks Casino reserves the right to suspend all activities on the account until the account details are verified.
We reserve the right to withdraw the availability of any offer or all offers to any Player or group of Players. Captain Cooks Casino shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with its website or content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or line failure, any misuse of the site or its content or any errors or omissions in content.
Captain Cooks Casino reserves the right to close or suspend a Player's account. Captain Cooks Casino will not abuse its relationship with the player by any unauthorised activity on the player's computer system.
Account Dormancy If after 60 days the Player's Casino account shows no activity, it will be considered dormant. In this eventuality, in the interest of reducing the risk of theft or misappropriation of funds, Captain Cooks Casino will remove any remaining funds for safekeeping.
These funds can be returned to the Player's Casino account upon request, providing the Player successfully answers a few quick security identification questions.
Inter-Account Transfers The transfer of funds between individual accounts are strictly prohibited.
That is until such time as the casino is satisfied that appropriate permission has been granted by the cardholder or financial account holder for the card, ewallet or financial account to be used.
If a transaction is successfully processed using 3D Secure authentication, cardholder permission may be assumed. It is the Cardholder's responsibility to retain copies of transaction records and website policies and rules.
It is the Cardholder's responsibility to know the laws concerning online gambling in the country of domicile. Any withdrawals that are made by bank wire or cheque will only be payable to the name used when registering with the site and if a debit or credit card has been used to deposit funds the name must correspond to the name registered on the card.
Updating or adding additional payment details may only be made within the Casino software or by contacting customer services. Only one Preferred Method Of Payment may be active at any point in time.
Any withdrawals are subject to the charges specified under the banking section. Due to e-commerce and online gaming regulations and also requirements by the Financial Action Task Force FATF , Captain Cooks Casino reserves the right to conduct a security review and may require you to provide such security documents that the Casino deems necessary in order to maintain our high levels of customer protection and security.
Should it be deemed necessary the casino may also require these documents to be certified by a registered Notary. This includes, but is not limited to: Please note that an Account Holder's withdrawal may experience a slight delay due to our identity verification process.
Use of bots and Illegal Software The use and abuse of malicious software and bugs in any of the gaming software provided on the Casino platform is illegal.
In the unlikely instance that a bug is detected in the gaming software, the Player must inform Captain Cooks Casino immediately.
The use of software to influence or modify the outcome of any of the games in the Poker or Casino for financial gain is strictly forbidden and any monies acquired in this way will be deducted from the Account Holders funds.
Any financial gains made under these conditions will be confiscated. Interruptions in play Captain Cooks Casino is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play.
Refunds may be given solely at the discretion of The Casino Management Captain Cooks Casino shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Captain Cooks Casino website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the site or its content or any errors or omissions in content.
In the event of systems or communications errors relating to the generation of random numbers, bet settlement or other element of the Product, we will not be liable to the Player as a result of any such errors and we reserve the right to void all bets on the games in question.
In the event of a Casino system malfunction all wagers are void. We reserve the right to refuse or limit any wager s at our sole discretion for any reason whatsoever.
In circumstances where a stake is deemed to be or is declared void by us at our discretion, any sum deducted from your account with respect to that stake or wager shall be credited to your account.
Wagers shall only be valid if accepted by our server and subject to the Agreement. Until acceptance, no communications from the Player shall be binding on us and all information displayed on this site constitutes an invitation to play only.
Malfunction whether on a Website or your equipment voids all pays and plays. Should we determine to waive a rule in the interest of fair play to you, it shall only be for that instant and shall not set a precedent for the future.
In the event of a Website system malfunction all bets are void. Availability of Offers Offers and bonuses are regulated by the promotion terms and condition and bonus account terms and conditions.
All Captain Cooks Casino offers are intended for recreational Players and Captain Cooks Casino may in our sole discretion limit the eligibility of customers to participate in any promotion.
Collection of winnings Winnings are added in the selected currency for Player's account to the cleared balance of the account. Should the Player wish to withdraw some or all of their balance, the Player may select how much they wish to have paid back.
If there are any concerns or queries regarding the collection of winnings please email The Casino Support Centre.
We promote responsible gaming by: Gambling is a form of leisure and entertainment but can become addictive. We promote responsible gambling by offering: Cooling-off periods from 24 hours to 3 months.
Self-exclusion period of 6 months. The setting of deposit limits. Referrals to problem gambling organisations. Please see our Responsible Gambling Policy for full details.
Should there be any claim or dispute arising from past or current transactions please contact us. If we are unable to settle the dispute we will refer the dispute to an arbiter, such as IBAS, whose decision will be final subject to full representation given to all parties involved.
Financial Institution Captain Cooks Casino is not a financial institution and thus any deposits made into Player's account are not due any interest payments on the deposit s whatsoever.
Account Holders are strictly prohibited from utilising Captain Cooks Casino and its systems to facilitate arbitrage through Currency Exchange transactions.
Where Captain Cooks Casino deems that an Account Holder has deliberately used the aforementioned systems for financial gain through arbitrage, any gains will be forfeited and deducted from the Account Holder's balance without warning or notification.
Such fees are not typical for the majority of our customers but in the unfortunate event of your incurring such fees you agree that the casino will not be liable to you for these fees.
All bonus monies will be credited as points to the player's Casino Rewards account. Each individual deposit made with Captain Cooks Casino is considered a single deposit for the purpose of this promotion.
Captain Cooks casino do offer a comp point program. You earn comp points in a central balance any time you wager at any of the Casino Rewards venues and can redeem said comp points at any venue.
Any redemptions are treated as bonus with a 30xbonus wagering requirement before you can withdraw. This system is comparable for slots play to the standard Playtech comp point system except that comp points are redeemed as bonuses rather than cash and is less valuable for other game types.
Unfortunately over the years the Casino Rewards group have made numerous policy decisions that have to be considered to be unjust when dealing with players they've deemed to be undesirable which is a great shame as otherwise they offer a quality product.
Get up to 12 exclusive bonuses What's so special about our bonus reviews? We respect your privacy and won't share your email address. Review last updated — June One of many Microgaming casinos that have been bought over by the Casino Rewards group, Captain Cooks sails with a near armada of sister venues.
Captain Cook's casino is part of the Casino Rewards group. Cashable - Can be withdrawn once the wagering requirement is complete. Email Testing Record December - 19 hours 7 minutes December - 54 minutes June - 1 hour 22 minutes November - 4 hours 50 minutes June - No Response June - 34 minutes April - 1st email - 11 minutes.
CaptianCooks hold the following gambling licenses: They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service.
As such the value of this license for players depends largely on the professionalism of the ADR service utilised.
You can find further information regarding this regulator's complaint policies here. Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints.
Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA.
You can find further information regarding this regulator's complaint policies. Points are earned at the following rates: Complaints Captain Cooks — Winnings getting taken away Resolved.
Captain Cooks — 4 month to get my winnings Found for the Casino. Captain Cooks — Not paying out widthdraw Resolved.
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